We guarantee that all items purchased from us are free from manufacturing defects. If you believe you’ve discovered a manufacturing defect and we confirm it is in fact a manufacturing defect, we will, at your election i) fully refund you once the item returns to our offices and has been deemed eligible for refund; or ii) repair it free of charge - but that’s not all. We offer free rhodium plating and other services to help maintain your jewelery’s appearance. Read on to learn more.
Our Lifetime Warranty
If you believe that your item has a manufacturing defect, let us know. We will help you return it to us for inspection. We will then send the item to our master jeweler - and if we can confirm the manufacturing defect, we’ll repair or replace it for free.
Exceptions
We will not consider the following circumstances as manufacturing defects and they will not be covered by our warranty:
- Metal and diamond discoloration caused by chemicals, exposure to heat, or long-term exposure to water.
- Normal wear, tear and damage, e.g. micro scratches to metal surfaces.
- Stones lost due to bent or broken prongs.
- Repairs or polishing by third-party jewelers.
Non-Warranty Cases
If we discover that the damage to your item isn’t covered by warranty, we’ll suggest paid repairs and alterations.
Please note: We cannot replace lost center stones. If you find a loose stone in your piece, keep both stone and ring/necklace/bracelet in a safe box and notify us as soon as possible.
Keyzar policies only extend as far as the individual who originally purchased the piece. Keyzar Jewelry does not honor warranties or exchanges with customers from resales.
